Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"aef1cf9a42eaf1aa001e098df99ff6833209c23e_lout","branding":{"id":"1","key":"sup","name":"Glimpse Analytics - Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de6b4e","headerLinkHoverBGColor":"#de6b4e","headerBadgeColor":"#de6b4e"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Firebolt Technologies Support","sharedPortalName":"Firebolt Technology","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Firebolt Technologies Support","sharedPortalName":"Firebolt Technology","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#06344a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e854e1f9-78cf-4935-83ba-e7839abbfc65/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNzdmMjJmNS01NzE1LTQ3ZmYtYjhhZC1hYjJiNjIxOGE1NmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU4NTRlMWY5LTc4Y2YtNDkzNS04M2JhLWU3ODM5YWJiZmM2NSI6WyJyZWFkIl19LCJleHAiOjE3OTE5NTM3MzgsIm5iZiI6MTc5MTk1MzEzOH0.0GIOp0wzWkuVMU3DLtX64zjbdKjAxCh5yaCIOvoVVm4&client=a77f22f5-5715-47ff-b8ad-ab2b6218a56d&height=300&mode=fit","bannerMediaApiFileId":"e854e1f9-78cf-4935-83ba-e7839abbfc65","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10067,"serviceDeskId":1,"name":"Glimpse Analytics - Support","description":"<p>Welcome! You can raise a request for the Glimpse Analytics Support team using the options below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"10","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[3],"key":""},{"id":"5","name":"Report an Issue","descriptionHtml":"<p>Please complete all fields and add as much detail as possible.</p>","callToAction":"Report an Issue","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[6],"key":""},{"id":"11","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"19","name":"Issue - Glimpse Automated","descriptionHtml":"","callToAction":"Issue - Glimpse Automated","introHtml":"<p>Automated issues from Glimpse Service Alerts (Driven by Monday.com integration)</p>","icon":10508,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"17","name":"Issue Test","descriptionHtml":"<p>Please complete all fields and add as much detail as possible.</p>","callToAction":"Issue Test","introHtml":"<p>Service Issue</p>","icon":10515,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[],"key":""},{"id":"14","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"2","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"13","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"16","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"15","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"18","name":"Service Alerts","descriptionHtml":"","callToAction":"Service Alerts","introHtml":"<p>Automated alerts from Glimpse</p>","icon":10508,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://firebolt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"Support"},{"id":3,"name":"Logins and Accounts"}],"orderMapping":{"1":[17],"3":[10],"6":[5],"2":[1,4,15,16],"4":[5,7,15],"5":[5,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNzdmMjJmNS01NzE1LTQ3ZmYtYjhhZC1hYjJiNjIxOGE1NmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE0NTE4MzcwNjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkxOTU0MzM4LCJuYmYiOjE3OTE5NTMxMzgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.-iKQwD87b6kmtRZnXOYBKjsUwqqAorCWLYw7nvAQG2w","targetCollection":"upload-user-collection-1451837061","endpointUrl":"https://api.media.atlassian.com","clientId":"a77f22f5-5715-47ff-b8ad-ab2b6218a56d","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"sharedPortal":{"name":"Firebolt Technology","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://firebolt.atlassian.net/wiki","kbLinkDomainURLs":["https://firebolt.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}